Refund policy
30-Day Money-Back Guarantee
At HerbalStoreUK, customer satisfaction comes first. If you are not completely satisfied with your Herbalife purchase, you may return the product within 30 days of delivery for a refund or exchange.
To initiate a return, please contact us to request a Customer Refund Form. We will provide you with the appropriate return instructions and address. The completed form must be included in the return package together with the product.
Product Exchange Policy
If you wish to exchange a product, HerbalStoreUK makes the process straightforward.
Exchanges for Herbalife nutrition or personal care products can be requested within 30 days of receipt.
Simply get in touch with our customer support team, and we will guide you through the exchange procedure.
For your convenience, return shipping costs for exchanges are covered by us.
Damaged or Defective Products
In the unlikely event that your order arrives damaged or faulty, we will resolve the issue promptly.
Please contact us within 30 days of delivery, and we will arrange a free replacement.
All return shipping costs related to damaged or defective items are fully covered by HerbalStoreUK.
Lost or Stolen Return Shipments
Please note that HerbalStoreUK cannot be held liable for return packages that are lost or stolen during transit.
To ensure your return is protected, we strongly recommend using a tracked and insured shipping service with delivery confirmation.
Refund & Exchange Processing Time
Once your return has been received at our warehouse, refunds or exchanges are usually processed within 2 business days.
Please be aware that a short delay may occur between the delivery of your return and our confirmation of receipt.