Can you return Herbalife? The 30-day money-back guarantee (UK)
Yes. There is a 30-day money-back guarantee from the date your order is delivered, and it covers products you have opened and tried. Email us, we send you the Customer Refund Form, you return the products with the form included, and you get your money back.
The reason this exists is specific to how these products are sold. You cannot taste a shake before you buy it, and flavour is the single biggest reason people stop. A guarantee that only covered unopened tubs would be worth very little.
How to return something
- Email info@herbalstoreuk.com with your order number and which products you are returning.
- We send you the Customer Refund Form. This has to be included in the parcel — a return without it cannot be matched to your order.
- Send the products back with the form inside.
- We refund you once the return arrives.
Keep your proof of postage. Until the parcel reaches us it is still your responsibility, and a tracked service is worth the small extra cost on anything substantial.
What about a flavour I did not like?
That is exactly what the guarantee is for. You do not have to justify it and you do not have to have an unopened tub. If you tried it and it is not for you, start the return.
Before you do, one thought: if it is the flavour rather than the product, tell us which one you had and we can suggest a different one. People who find Vanilla Cream too sweet usually get on with Café Latte or Smooth Chocolate; people who find the chocolate ones heavy tend to prefer Strawberry Delight or Banana Cream. Swapping flavour solves this more often than refunding does.
If something arrives damaged or wrong
Email us with your order number and a photograph before doing anything else. Damaged, leaking or incorrect items are sorted out directly — you should not be out of pocket and you should not have to go through the refund form process for our mistake.
Your statutory rights
The 30-day money-back guarantee is offered in addition to your legal rights as a consumer buying at distance in the UK. Nothing here reduces those rights.
Frequently asked questions
Can I return Herbalife products if I have opened them?
Yes. The 30-day money-back guarantee covers products you have opened and tried — that is the point of it.
How long do I have to return something?
30 days from the date your order was delivered.
What is the Customer Refund Form?
The form that has to go in the parcel with your return so it can be matched to your order. Email info@herbalstoreuk.com and we will send it to you.
Do I have to give a reason?
No. If it is not for you, that is reason enough.
What if my order arrives damaged?
Email us with your order number and a photo. Damaged or incorrect items are resolved directly and you should not be out of pocket.
Can I swap a flavour instead of refunding?
Get in touch and tell us which flavour you tried. More often than not a different flavour solves it, and you keep the product rather than posting it back.